FREQUENTLY ASKED QUESTIONS
WHAT UTILITIES ARE MEMBERS RESPONSIBLE FOR?
All members pay for their own water & sewage, which will be billed to them by Guardian Water & Power. Water & sewage payments must be added to monthly rent. All members also pay for their own electricity. Members must contact AEP (American Electric Power) to establish an account. Electric bill payments are made directly to AEP.
HOW MUCH NOTICE DO I NEED TO GIVE BEFORE I MOVE OUT?
You must give at least 60 days notice in writing before your lease is up if you do not choose to renew. To do this you must fill out an “Intent to Vacate” form which you can pick up in the leasing office. Please contact management office to discuss further.
DOES NEILSTON REQUIRE RENTERS INSURANCE?
Yes, proof of renter’s insurance is required prior to move-in. If you do not currently have your own insurance, you can get a quote from our policy provider, Thomas Fenner Woods.
DO YOU ALLOW PETS AT NEILSTON?
Yes, we are a pet friendly community! Cats are allowed in all apartments, and dogs are allowed in specific apartments throughout the building. Restricted breeds include Chows, Rottweilers, Dobermans, and Pit Bulls. Talk to your Membership Specialist about a complete list of restricted breeds. Members are allowed no more than 2 pets per apartment. Members are allowed 1 dog under 35 pounds, or 2 dogs with a combined weight of 35 pounds, or 1 dog under 35 pounds and 1 cat, or 2 cats. Prior to move in, a refundable security deposit of $400 per pet is required. Pet rent is $35 per month, per pet.
WHEN IS RENT DUE?
Rent is due on the 1st of every month. It is considered late as of the 2nd.
DO YOU HAVE A RESIDENT REFERRAL PROGRAM?
Yes, we do! We are happy to pay a referral fee to members who refer a neighbor to join us here at The Neilston! The money will be paid to the current members after the new member moves into his or her new apartment, and ONLY if the new member tells us that they have been referred on their first visit to The Neilston leasing office.
WHERE DO I GET MY PACKAGES IF THEY ARE DELIVERED WHEN I AM NOT HOME?
We will sign for your UPS, DHL and FedEx packages at the Clubhouse if you are not home to receive them. We will keep them at the office until you have time to pick them up. The United States Postal Service does not leave packages with us, but they will leave you a note in your assigned mail box, and you can pick them up at the local post office.
WHAT IS CONSIDERED A MAINTENANCE EMERGENCY?
A maintenance emergency is a fire, gas leak, sewer back up, stopped up toilet (if you have only one), no water, no heat, you are locked out of your apartment, or anything else that may cause personal property damage. If any of these occur during non-office hours, please call our Emergency Maintenance number at 614-406-8986
IF I HAVE MULTIPLE ROOMMATES, CAN WE EACH WRITE SEPARATE RENT CHECKS?
Rent is to be paid with one check, regardless of how many roommates there may be. Please also remember to ALWAYS include your current address on the memo line each time you make a rent payment.